Refund policy

Return and Refund Policy

We offer a 30-day money-back guarantee.

You have 30 days after receiving your order to contact us and request a return or refund.

To start a return or refund request, contact us at support@growilia.com with your order number and a brief explanation of the issue.

Please do not send any items back before contacting us. Items returned without first requesting a return may not be accepted.

Eligibility

To be eligible for a return, the item should be in its original packaging and in the same condition that you received it.

Because Growilia Gummies are a consumable wellness product, opened or used items may not be eligible for return unless the product arrived damaged, defective, or incorrect. However, if you are not satisfied with your order, contact us within 30 days and we will review your request under our 30-day money-back guarantee.

Damaged, Defective, or Wrong Items

Please inspect your order when it arrives. If your item is damaged, defective, or you received the wrong item, contact us as soon as possible at support@growilia.com with your order number and photos of the issue.

Refunds

Once your return or refund request is reviewed and approved, we will issue a refund to your original payment method.

Refunds may take several business days to appear on your bank or credit card statement, depending on your payment provider.

Return Shipping

If a return is required, we will provide return instructions after your request is approved. Return shipping costs may depend on the reason for the return.

Subscriptions

Subscription orders are subject to this return and refund policy. If a subscription order has already been processed, fulfilled, or shipped, we may not be able to cancel that order.

Contact

For return or refund questions, contact us at support@growilia.com.